Orders are generally shipped within 24 hours of placemnt of order.
As we sell through a number of different mediums if an item does become unavailable, we will advise you as soon as possible and an alternative will be offered if applicable or a full refund.
Sydney and Melbourne Warehouses
The carriers we use when we ship from our Australian warehouses are: Australia Post, TNT, Fastway, Australia Post (eParcel) and Allied express. The courier or service we use is dependent on weight and size of the package.
The typical transit times once items are shipped:
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Toll IPEC and Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
As we are an online only business and ship from a number of different warhouses we are unable to offer pickup.
Free Shipping is offered on orders over $50 to NSW, ACT, VIC and QLD.